Such establishments owe visitors to their premises a duty of care. This duty extends to those using the car park. A claim is usually presented to the occupier’s public liability insurers. Therefore, if a visitor trips on an obstacle left in a supermarket walkway, or slips on a pool of water, then the occupier may be found liable – even if the hazard was caused by another customer.

The occupier's maintenance and inspection regimes will be crucual, so you should:

• Take photographs of the hazard if possible
• Make a note of the exact time and location
  
• Notify a member of staff or Shop Management
• If an accident book is present, ensure that the matter is recorded accurately
• Collect details of witnesses to the incident
• Seek medical advice